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Today most companies use software that can produce information for analysis


Usually there is an in-built function that will allow for a range of default reports to be compiled


These reports are then analysed and used for monitoring staff performance

This type of information is important and should be measured, but it doesn't give you the whole picture



Performance Management

Continual improvement of the organisation's overall performance should be a permanent objective of all organisations. You need to keep in touch on a regular basis with individual and departmental objectives by taking regular measurements that monitor::

  • How your business and individuals are performing
  • Where are the areas that need reviewing
  • Who needs support
  • What improvements are needed
  • Where are the gaps

TQM Solutions will work with you to define a simple to use and effective procedure, that will allow you and your managers to review the effectiveness of your departments, teams and individuals.

So how does Performance Management work?

Good performance management needs flexible structures to support it. The following list outlines several tools which can be used

  • Performance Appraisal
  • Performance and development reviews
  • Performance Appraisal
  • Learning and development
  • Coaching
  • Objectives and performance standards
  • Competencies
  • Measurement
  • Teams
  • 360 degree feedback

A performance appraisal provides an opportunity for communication between a manager and their member of staff to discuss what they expect from each other and how those expectations are being met.

Appraisals should not be tense negotiations, nor casual social chit chat. They are essential communications between two people working towards the same goal.

Performance Appraisals are carried out usually once every 12 months, using a formal format.

Performance Reviews are carried out as often as you want to review progress between appraisals, the format can be either informal or formal.

TQM Solutions can offer guidance and help you to define a system and process that is right for your organisation and your managers, which can be used to review the effectiveness of their teams and individuals.




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